At CLICK CARTEL SDN. BHD, customer satisfaction is our top priority. While we strive to deliver the best quality products, we understand that there may be instances requiring a return. Below are the details of our return policy:
1. Conditions for Returns
We accept returns under the following circumstances:
- Products are defective or damaged upon arrival.
- The wrong product was shipped to you.
- The product is non-perishable, unopened, and in its original condition.
2. Non-Returnable Items
Due to the nature of our products, the following are non-returnable:
- Perishable items such as snacks that have been opened or consumed.
- Items purchased during promotional sales, unless defective.
- Personalized or custom-made products.
3. Timeframe for Returns
- Returns must be initiated within 7 days of receiving the product.
- A valid proof of purchase (order confirmation or receipt) is required.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at click-cartel@outlook.com or +6011-7221 2399 call with your order details and the reason for return.
- Provide clear photos of the product and packaging (if applicable).
- Once approved, ship the product back to us using the provided instructions.
5. Refunds
- Upon receiving and inspecting the returned product, we will process your refund or issue store credit within 7 business days.
- Refunds will be made to the original payment method unless otherwise agreed.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
6. Shipping Costs for Returns
- If the return is due to our error (e.g., defective or wrong product), we will cover return shipping costs.
- For other reasons, the customer is responsible for return shipping fees.
Contact Us
If you have any questions about our return policy, please reach out to us:
- Email: click-cartel@outlook.com
- Phone: +6011-7221 2399