At CLICK CARTEL SDN. BHD , we strive to ensure that our customers are completely satisfied with their purchases. If you encounter an issue with your order, we’re here to assist you. Please review our exchange policy below:
1. Eligibility for Exchange
- Products are eligible for exchange only if they are defective, damaged during shipping, or incorrect.
- Items must be returned in their original packaging and unopened condition.
- Perishable items (e.g., snacks) can only be exchanged if there are quality issues or if incorrect products were delivered.
2. Timeframe for Exchange
- Customers must request an exchange within 7 days of receiving their order.
- Proof of purchase (receipt or order confirmation) is required.
3. How to Request an Exchange
- Contact our customer support team at click-cartel@outlook.com or +6011-7221 2399 with the following details:
- Order number
- Description of the issue
- Photos of the product and packaging, if applicable
4. Exchange Process
- Once your request is approved, we will arrange for the return of the product.
- After the returned item is received and inspected, we will ship a replacement item or issue store credit.
5. Exceptions
- Exchanges are not available for:
- Items that have been opened or tampered with.
- Items purchased during clearance or special promotions, unless defective.
- Personalized or custom-made orders.
6. Shipping Costs
- If the exchange is due to a mistake on our part (e.g., wrong or defective product), we will cover the return shipping costs.
- If the exchange is for other reasons, the customer is responsible for shipping fees.
Contact Us
If you have any questions or concerns about our exchange policy, please contact:
- Email: click-cartel@outlook.com
- Phone: +6011-7221 2399